Senior Director of Customer Loyalty, Zappos
“Developing a customer-centered culture – Live from Zappos HQ”
Rob Siefker is the Senior Director of Customer Service Operations for Zappos.com, headquartered in downtown Las Vegas, NV. Rob joined Zappos.com in January of 2004 and is the Director of the Customer Loyalty Team. He has spent his entire career with Zappos providing the very best service for both customers and employees. Starting his career with the company as a temporary call center employee he has helped the team grow from 30 to 500 employees.
Rob is a strong ambassador and promoter of the Zappos brand and is committed to developing a world class culture. He has previously represented Zappos by speaking at conferences for major business conferences both nationally and internationally.He’s also been a guest speaker at Purdue University’s Center for Customer Driven Quality
Rob uses his thirteen years of experience in the Zappos Family to speak with a focus on culture and customer experiences and their importance in business today, an exclusive presentation that takes place in Las Vegas, NV with a live-stream to the KUNDE2017 event in Oslo to share best practices from the case study of Zappos.com and how to drive innovation throughout an organization while focusing on customer experiences.
** Rob and Zappos Insights will also be giving away 2 Zappos Insights Mentor on Demand sessions to the winners of the Customer Hero awards!
Foredraget gjennomføres som en direkteoverføring fra hovedkontoret i Las Vegas og vil bli holdt på engelsk.